Terms of Service

You must be at least 18 years old to use this Service. Users between 13-17 years old may use the Service only with parental consent and supervision. You are responsible for maintaining the security of your account and password.

Professional Membership

• Professional membership requires a valid subscription
• Professional members can create listings, host events, and offer services
• Professional status may require verification of credentials
• Subscription can be cancelled at any time

All content posted to the Service must:

• Be accurate and not misleading
• Respect intellectual property rights
• Not contain harmful or malicious content
• Not promote unauthorized medical claims
• Comply with all applicable laws and regulations
• Not contain hate speech, harassment, or discrimination
• Not include spam, advertisements, or promotional content without authorization

When participating in Communities on our platform, you agree to:

• Treat all members with respect and courtesy
• Not engage in bullying, harassment, or intimidation
• Not share personal information of others without consent
• Follow the specific rules set by community administrators
• Report any violations or concerning behavior to moderators

When participating in live streaming sessions, you agree to the following:

Participant Conduct

• Behave respectfully toward hosts and other participants
• Not disrupt sessions through inappropriate behavior or comments
• Follow instructions provided by session hosts
• Mute your microphone when not speaking (if applicable)

Recording & Privacy

• Sessions may be recorded for quality assurance or replay purposes
• By participating, you consent to being recorded if recording is enabled
• You may not record, screenshot, or redistribute session content without permission
• Chat messages during live sessions may be visible to all participants

Intellectual Property

• All live session content is owned by Mindful Family and/or the hosting practitioner
• Unauthorized distribution of session content is prohibited
• Premium membership grants access to view, not own, session content

When accessing courses on our platform:

• Course access is granted for personal, non-commercial use only
• You may not share your account credentials to give others access to courses
• Course materials may not be downloaded, copied, or redistributed without permission
• Quiz results and progress are stored for your personal tracking
• Course creators retain intellectual property rights to their content
• We reserve the right to update or remove course content at any time

When booking services with practitioners:

• Bookings are agreements between you and the practitioner
• Cancellation policies are set by individual practitioners
• We recommend cancelling at least 24 hours before your appointment
• Refunds for cancelled bookings are at the discretion of the practitioner
• Repeated no-shows may result in booking restrictions

Mindful Family acts as an intermediary and is not responsible for disputes between users and practitioners regarding bookings.

Practitioners using our platform must:

• Maintain valid certifications and qualifications
• Provide accurate information about services and pricing
• Maintain appropriate insurance coverage
• Respond to client inquiries in a timely manner
• Comply with professional standards and ethics
• Honor bookings or provide adequate notice for cancellations
• Not engage in any fraudulent or deceptive practices

When using our wellness job board:

• Job listings must be for legitimate wellness-related positions
• Employers must provide accurate information about positions and compensation
• We do not guarantee employment outcomes
• Users are responsible for verifying employer legitimacy
• Discriminatory job postings are prohibited

Professional membership and certain features require payment. Payments are processed securely through our payment providers.

Web Payments (Stripe)

• Web subscriptions are processed through Stripe
• Professional membership is billed monthly at £5/month
• Payments are non-refundable unless required by law
• You may cancel your subscription at any time

Mobile App Payments (iOS/Android)

• In-app purchases are processed through Apple App Store or Google Play
• Subscription management and refunds are handled through the respective app store
• Pricing may vary based on your region and app store policies
• To cancel, manage your subscription through your device's app store settings

General Payment Terms

• Currency is displayed in GBP (British Pounds) unless otherwise specified
• Users are responsible for applicable taxes
• Failed payments may result in suspension of premium features

Our "Near Me" and location-based features:

• Require your consent to access device location
• Use your location to show nearby practitioners, events, venues, and communities
• Location data is used to calculate distances and is not shared with third parties
• You can disable location services at any time through your device settings
• Accuracy of location-based results depends on your device and settings

When using our mobile applications:

• The app requires an internet connection to function
• Push notifications are used for important updates (can be disabled in settings)
• App updates may be required to continue using the service
• Some features may vary between web and mobile versions
• App store terms and conditions also apply

The Service and its original content (excluding content provided by users) remain the property of Mindful Family. Users retain ownership of their content but grant us a license to use it on the platform.

User Content License

By posting content to our platform (including posts, recipes, courses, and comments), you grant Mindful Family a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content within the Service.

We reserve the right to terminate or suspend access to our Service immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, our platform, or third parties, or for any other reason at our sole discretion.

Upon termination, your right to use the Service will cease immediately. If you wish to terminate your account, you may do so by contacting us or using the account deletion feature in your settings.

Practitioners on our platform are independent service providers. We do not endorse, recommend, or guarantee the quality of services provided by any practitioner. Users are responsible for evaluating practitioners and their services.

Mindful Family shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the Service.

Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify.

Arbitration Process

• Disputes will be resolved through individual arbitration, not class action
• Arbitration will be conducted by a neutral arbitrator
• You may opt out of arbitration within 30 days of account creation
• Arbitration will be conducted in English

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

For users in the European Union, these Terms are subject to EU consumer protection laws and regulations.

We reserve the right to modify or replace these terms at any time. We will provide notice of any changes by posting the new Terms of Service on this page and updating the "Last updated" date.

For material changes, we will provide additional notice through email or prominent notice on our Service at least 30 days before the changes take effect.