Privacy Policy

Our "Near Me" feature uses location data to help you find practitioners, venues, events, and services in your area. We collect and process location data as follows:

Types of Location Data

• Precise GPS Location: With your explicit consent, we collect precise GPS coordinates from your device to show you nearby services and enable distance-based search filtering
• Address Information: When you manually enter an address or postcode for search purposes
• IP-Based Location: Approximate location based on your IP address for regional content

How We Use Location Data

• Display nearby practitioners, venues, events, and job listings
• Calculate distances between you and service providers
• Filter search results by distance radius
• Show relevant local content and recommendations

We use OneSignal to deliver push notifications to your device. When you opt-in to notifications, we collect:

• Device push notification tokens
• Notification preferences and settings
• Notification interaction data (opens, dismissals)

Types of Notifications

• New messages from other users
• Booking confirmations and reminders
• Course updates and new content
• Community activity (likes, comments, follows)
• Special offers and platform updates (with your consent)

You can manage your notification preferences in your account settings or disable them entirely through your device settings.

Our platform supports video content and live streaming through Livepeer. When you use these features, we collect:

• Video content you upload or stream
• Stream metadata (duration, quality, viewer counts)
• Chat messages during live streams
• Viewer interaction data (joins, leaves, reactions)

Video Data Processing

• Videos are processed and stored through Livepeer's infrastructure
• Live streams are temporarily stored and may be recorded if the host enables recording
• Stream recordings are stored according to host preferences and our retention policies

When you use our messaging features, we collect and store:

• Direct messages between users
• Group chat messages in communities and courses
• Live stream chat messages
• Message timestamps and read receipts

Message Retention

• Direct messages are retained until deleted by the sender or account deletion
• Community and group messages are retained as long as the group exists
• Live stream chat messages may be retained with stream recordings
• Deleted messages are permanently removed within 30 days

We process payments and subscriptions through multiple providers:

Stripe (Web Payments)

• Payment card details are processed directly by Stripe
• We receive only transaction confirmations and subscription status
• We do not store your full card numbers

RevenueCat (Mobile App Purchases)

• In-app purchases through Apple App Store are processed via RevenueCat
• Purchase history and subscription status are synced to your account
• Refunds and subscription management follow App Store policies

Payment Data We Store

• Transaction IDs and purchase dates
• Subscription status and renewal dates
• Payment provider references (not card details)
• Purchase history for courses, events, and services

Payment Processing

• Stripe - Web payment processing
• RevenueCat - Mobile in-app purchase management
• Apple - App Store purchases (via RevenueCat)

Infrastructure & Services

• Supabase - Database, authentication, and file storage
• Netlify - Website hosting and serverless functions
• Livepeer - Video processing and live streaming
• OneSignal - Push notification delivery

Verification & Communication

• Yoti - Identity verification for practitioners
• Resend - Email delivery service

Other Sharing

• Other users - when you interact through our platform (public profiles, messages, community posts)
• Practitioners and venue owners - when you make bookings or inquiries

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Account data: Retained while your account is active and for 30 days after deletion
• Transaction records: Retained for 7 years for legal and tax compliance
• Messages: Retained until deleted by user or account deletion
• Location data: Not stored permanently; used only for real-time search
• Video content: Retained according to creator settings and platform policies
• Verification documents: Retained for the duration of verification validity

When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are legally required to retain certain information.

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Users between 13-17 years old may use our Service with parental consent and supervision. Parents can contact us to review, modify, or delete their child's personal information.

In the event of a data breach that may result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR.

Notification Process

• We will notify affected users via email within 72 hours
• We will provide clear information about the nature of the breach
• We will explain the likely consequences and measures taken
• We will provide contact information for further inquiries

Your data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States, where some of our service providers are located:

• Supabase (United States)
• Stripe (United States)
• RevenueCat (United States)
• OneSignal (United States)
• Livepeer (United States)

We ensure appropriate safeguards are in place through Standard Contractual Clauses, adequacy decisions, and data processing agreements with all providers.